Terms and Conditions


By purchasing any items from this website or by ordering a commissioned portrait, you the buyer agree to all the terms detailed below. No permission is given by Michael Sutherland or Michael Sutherland Art in respect of the reproduction of any images or other material on this website or commissioned work. Should you wish to use an image, please contact the artist. All Rights Reserved.



Portrait commissions will be accepted with a 25% booking fee (non-refundable after 7 days of booking) to secure a slot in my work diary and waiting list. Once the portrait is completed and you have approved the watermarked portrait via email, you will need to pay the outstanding balance before the portrait is dispatched. You can do this in full or in installments, however, the portrait will not be delivered until all balances have been fully paid and cleared. Prints, gift certificates, greetings cards, and non-commissioned artwork must be paid for in full at the time of ordering. All orders must be paid for either by PayPal or Credit Cards via a PayPal invoice for international payment and bank transfer for UK payments. Local orders can be paid for with cash upon collection. Please be aware that I work on a first come first serve basis and waiting times can take up to 6 months so please contact me to make sure your portrait can be completed and delivered in the time you need.



You have a 7-day cooling-off period from the date of your booking, in which you may cancel your order and receive your booking fee back in full. After this period your booking fee becomes non-refundable and will be retained by Michael Sutherland Art to cover administration costs, mock-ups, transaction fees, and emails. However please note, once artwork has been completed and you have approved it, there will be no refunds.



If the Client wishes to cancel after the 7-day cooling-off period, the payment amount will be retained as loss of business, to cover the artist’s time, administration, emails, mock-ups and payment fees. If the Client wishes to cancel once the portrait has been started, there will be no refunds and all monies paid will be retained by Michael Sutherland Art to cover Artists' time, administration, labour, and materials used.



Portrait prices are as per the current published portrait price list on my website regardless of any older business cards or leaflets you may have. For other commissions, I will quote the client and this will be the payment required.



Any currency converter used is for estimation and information only. Exchange rates will be calculated either by Paypal or as per the current exchange rates during the time of payment. Michael Sutherland Art cannot be held responsible for currency rate changes.



If a delivery incurs any import tax, VAT, or duties the Customer or Client is solely responsible for these payments. Michael Sutherland Art cannot be held responsible for any additional charges which may occur.



An anticipated date of portrait completion will be given at the time of booking. Whilst every effort will be made to meet this, it should not be regarded as an absolute guarantee. I keep a log of my portrait commissions allowing 6 weeks to complete each one. I usually have an assortment of commissions I work on at any one time so if you need your commission for a specific date please order early. Please be mindful that from September to December is my busiest time. If you would like a commission in time for Christmas, please order it as soon as possible, and remember to factor in Christmas post timings.



Framed, unframed and mounted portraits will be sent flat packed, with tracking to ensure safe and timely delivery. All orders are shipped securely with a tracking number to the address you provide. If the item is a gift, it can be shipped directly to the recipient. Please indicate the address at the time of the order. Most items are shipped within 3-5 business days from portrait completion.

All portraits are packaged in a very high standard, so in the unlikely event your portrait gets damaged in transit please photograph the packaging and portrait and email Michael Sutherland Art immediately. The portrait is to be returned to Michael Sutherland Art in its original packaging at the Client's cost, both ways. Once received, I will create another portrait at no additional cost. The lead time will depend on Michael Sutherland Art's waiting list at the time of the return.



Commissions can be collected by prior arrangement only. Please advise you wish to collect your portrait so that no delivery charges are made.



The client is able to make suggestions to a portrait from photographs which will be carried out at no extra charge, however, if these alterations deviate from the original commission an additional charge may be made to the client. No amendments will be made once the portrait has been approved.



If you do not approve the finished portrait, you are not required to make any further payment and the portrait will remain property to Michael Sutherland Art. Due to the nature of custom commissions, once the finished portrait has been approved by the client and shipped, no refunds will be made.



Michael Sutherland Art offers a full refund on all bought goods you may be dissatisfied with, excluding Commissioned Portraits. Unsuitable or defective items may be returned for refund or exchange providing they are received within 14 days of the original delivery date in a brand new, unused condition and in the original undamaged packaging. This must be accompanied with a note stating your name, address, email, contact telephone number, order number, and full reason for the return. Please also state whether you require a refund or replacement. The final decision regarding the refund is at Michael Sutherland Art’s discretion. I strive for excellent feedback and customer service, so please do not hesitate to message me with any issues.

All refunds are made to the credit/debit card used to make the original purchase unless otherwise notified. Refunds will be received within 30 days of the agreement to refund. If you have requested a replacement with a lower value than the returned goods, a refund for the difference will be credited back to the card used to pay for the original order. You will be notified as soon as the refund has been processed.

If you have requested replacements of a higher value, the difference due will be charged to the card used to pay for the original order.

When payment is cleared, I shall process your refund and notify you via telephone or email regarding the expected exchange time scale as soon as your request has been processed. If the goods are not found to be defective, you will need to pay for the cost of returning the goods. Proof of posting will be required should an item be lost in transit. Neither refunds or replacements can be made until such proof is provided. It is strongly recommended you get a Certificate of Posting from the Post Office or a receipt from your carrier when you return an item.



Although every effort is made to ensure that the print images displayed on Michael Sutherland Art’s website are as accurate as possible, Michael Sutherland Art cannot guarantee an exact colour match to the product displayed on your screen due to individual screen and colour differences.

Michael Sutherland Art retains copyright on all artwork produced and reserves the right to use paintings and drawings for Michael Sutherland Art’s own promotional material. Client emails may be used in whole or part for testimonials on Michael Sutherland Art’s website.